Requirements Specification for an Airline Ground Service Personnel Scheduling System

Airline ground operations involve diverse activities, from ticket sales to boarding and apron work. Despite self-service innovations, personnel remain essential for multiple operational tasks. Over several years, VIA Software partnered with an airline during an extensive redesign initiative, focusing on developing a new staff scheduling system with comprehensive planning and coordination. The company's responsibilities encompassed requirement gathering, documentation structuring, vendor evaluation support, and implementation assistance throughout the project lifecycle.